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| Please page in the following order. If you don't get a response in 10 minutes then go to the next person on list. When calling The Net Friends Help Desk after hours, an automated attendant will answer. Choose "option 4" for emergency after hours support and leave a short message. Include your name, department and a phone number where you can be reached (refrain from using a pager as a call back number). |
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| 1 | John Toptine: | 970-2192 pager 732-9991 home 919-810-6989 Cell |
| 2 | Forrest Zimmermann: | 540-0116 pager 919-616-4065 cell |
| 3 | Net Friends Help Desk: | 287-1818 (8:30-5:00 M-F) Press 4 (24/7 paging system) |
| 4 | John Snyder: | 506-1705 pager |
| 5 | David Scarborough: | 540-1111 pager |
| 6 | Philips Response Center use options 2 (“health care IT”), then 3 (“cardio pacs”). (if you want a tech dispatched to your site, be explicit that you want a tech dispatched throughout the call to avoid long hold times!) |
800-722-9377 Site ID # 505331 |
| Philips Xcelera Contact List | ||
| 1 | Jeff Smith (Philips Project Manager) Xcelera 2.2 problem list holder | 812-330-0225 812-322-7235 Cell |
| 2 | Jimmie Roberts (Implementation Consultant) Philips person w/most knowledge of current 2.2 system | 978-983-5060 843-810-3638 Cell |
| 3 | Dave Green (Head Engineer) | 978-659-7819 |
| 4 | Ray Paquin (Integration Broker Consultant) |
410-671-9259 |
| 5 | Barbara Daigle (Reporting Application Consultant) |
770-967-9232 |
| 6 | Amy Mott (Application Support Specialist) | 770-407-0334 800-722-9377(Response Center) |
C2 Help |
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| 7 | Chuck Snyder (Droege) | 403-9459 wk 383-4280 hm 403-8199 fax |
| 8 | MCIS Help Desk Call for overall Duke Network problems. (DHE & Notes account issues) |
684-2243 |
| 9 | VA - Robert Jones | 286-0411 x17897 |